A Very Tiring Day

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Just got home from the office. It’s the start of the week and I really had a busy day. I have to attend to so many cases. I don’t know why I am getting so much cases everyday. Maybe because I am too good and to gullible to attend to my customer’s issues. Being a customer care and technical support can be very challenging. At the end of the day you wpuld find yourself stuck with so many cases and complains. Yet it is very fulfilling to hear their appreciation when their concern is addressed.

I guess the reason why I get so tired of work is because I am not getting enough help from my support group. Sometimes, I asked myself whether the problem is me or him. Sometimes I really wanted to argue with him, confront him and yell at him. But, I am not that kind of person, in the end I would just find myself crying because of the treatment I receive from him.

Well, I love what I am doing (so far…). I have enough reasons to go to work everyday. I just pray and keep on praying that God would bless me with kind heart and wisdom.

I hope you have a better day than I am. I am praying for a better day tomorrow. God bless uis all!

Ciao! :)

Everything happens for a reason

Something Good, Work Stuff No Comments »

I was on leave for 2 days so I didn’t go to work for 4 days. :) I need to have sometime with myself. I have been weighing things to come up with a very wise decision. It’s not that I am not happy with my work. It’s just that there are reasons that made me think twice, if I would stay with the company I am with for 6 years!

As I fix my “abubot”, I found a sheet of paper with a very interesting and meaningful message. I wrote it, I believe when I was still in college. I don’t remember anymore if I got it from a book or a magazine. But what is important is the message within it. It was something that helped me in my wandering which I would like to share with you.

“Everything happens for a reason. Nothing happens by chance or by means of good luck. Illness, injury, love and lost moments of true greatness and sheer stupidity all occur to test the limits of your soul. Without these small tests, life would be like a smoothly paved, straight flat road to nowhere, safe and comfortable but dull and utterly paint less. The people you meet affect your life. The success and downfall that you experience can create who you are, and the bad experiences can be learned from. In fact, they are probably the most poignant and important ones.

If someone hurts you, betrays you or break your heart, forgive them because they have helped you learn about trust and the importance of being cautious to whom you open your heart.”

Ciao! :)

Sweet Present!

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I recently received a Rumours lady’s watch from one of my clients. I really appreciate her thoughtfulness. It was a month ago when a received a call from New York. She had a problem in connecting her IPhone to her wireless network. It took a while for us though, to finally connects the IPhone to the wireless network and to the Internet. She was very happy and she wanted to give me money! :) She even asked if she can send it through “door to door”. I told her that I don’t know if I am allowed to do that but she insisted and got my home address. She said that she will send me a present from New York to Manila! :) She said that if I feel awkward about “money” then she will just send me any present.

I was happy, too, for I feel fulfilled as a tech support. She’s a nice woman. I almost forgot about it and didn’t actually expect anything from her. I told her then, that it was my work to resolve her technical problem and I am happy too for helping her.

Last Monday, when I arrived home, I found a notice addressed to me from our central post office. I went there to check on it and found out that I have a little package from New York! :)

I got my sweet present from New York! I sent her an email right away and told her that I really appreciate her kindness. I told her also that people like her inspire to do better in my work and not to quit right away inspite of many “unpleasant” things to go around it. :)

Ciao! :)

Exhausted!

It's my Life 2 Comments »

Many times I have attempted to resign from the company I am working on right now. But then, moving to another company needs a lot of factors to be considered. I love my work as a technical support. I have been in this field for around 6 years now. If I don’t love what I am doing, I will not last that long in this kind of job.

Everyday, I learned different things as per my support is concerned. I feel fulfilled everytime I resolve a certain problem. I feel happy when my client is happy.

It’s just that recently, in the account I am with, I am really disappointed with the policy they’re implementing. Everybody in our team is striving for…for what? I don’t know! Those in the position don’t seem to get satisfied and they’re being greedy for money! I understand that business is business. But then, was it our fault if those in-charge in the marketing then, didn’t do what they opt to do?

I just felt horrible yesterday. Come to think of this, one of the features that our support package offers is remote assistance. Our clients count on it. We more than 20 agents on a shift and guess what?!? We are only allowed to use 5 remote assistance tool at the same time!

I really cried to myself and prayed to Jesus to help me feel better. Those people are like asbestos causing mesothelioma to us agents! :(

Well, God is good all the time. While I am on my head praying to give me strenght, I received a text message from my friend. It was a very comforting message especially on that moment. It says:

The soul that has sufficient faith accepts all the events of life as gifts from God, in the serene assurance that God knows best.

Being Positive

It's my Life No Comments »

I had a good morning today. Well, I am trying to be positive everyday. I am trying my best to start my day with positive vibes so I will have good mood the whole day. As much as possible, I drive away negative feelings. While I am working on this port. Sir Jayson saw it and asked me why did I have a good morning. :) Then he asked, “Is it because, “they” are not around?” :P Ofcourse not! Well, maybe I just need to learn how to hold my temper and be more patient to people. Especially when I’m at work. I guess, I should not let them affect my mood. :)

tech support

It's my Life 3 Comments »

I just finished my 4-hour call today. The client is having difficulty connecting to the Internet through the router. His computer is wired to the router and it can’t connect to the Internet. While his other computer, which is on a wireless connection has a good connectivity.

I know I did what I supposed to do. I have checked physical connection of PC. It’s IP address and every single setting that I need to look on. The wired PC can ping different websites yet can’t  open any page. It can’t even open the setup page of the router where it is physically connected to, yet the wireless PC can.

I lowered down the PC’s browser settings and asked him to turn off Internet firewall in the PC, if there’s any. Still can’t open any website. I have assigned static DNS to the PC. Tried accessing a certain website using IP address but his IE will not display the page.

I told the client to call Microsoft or computer manufacturer to assist him in reinstalling IE or updating it. Then his wife said that according to their Internet Service Provider, our router will not work properly with IE.

I reallt got frustrated with this call. I have been in this work and supporting devices for almost 5 years now, and this is really the first time I cried a lot during my call. Four hours on the phone with the same client! That’s terrible.. I’m pretty sure that it’s not me who caused that. I understand the client’s situation as well that’s why I’m giving outmost support. It’s so frustrating because,  the call lasted for that long simply because of a browser problem which the client doesn’t believe in.

I just don’t understand him. He’s so slow. I have been extremely patient during the entire call. But I really disagreed and stressed out to him not to blame our device. We’re able to pin point the problem which he just don’t want to buy in.

Being in a call center and as a technical support agent, patience is really a virtue. But I’m only human with feelings, who gets hurt and frustrated as well. If clients can get frustrated, I believe, we,  tech agents have the right to get frustrated with our clients as well.

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