Back to Inbound Calls

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Last April 13, we are back to taking calls as our team, CERT, has been dissolved. I do know that it was just temporary. But, our managers have given us wrong expectation regarding our support. I really felt bad about it. I was really frustrated. I was in a better place already. I know that I am performing fine, then, suddenly the team is dissolved. :(

That really made me think if I will stay with Dell or just leave. They always say that it is a speed of Dell. Okay, speed of Dell. But I guess I just couldn’t leave with that speed. :(

I have plans of leaving, but I am really doing a lot of thinking, a lot of considerations and a lot of computations. I have to consider my financial obligations to my family and to Nonet. My life is not my own anymore. And, I cannot just decide without thinking about Nonet.

My friends have been telling me to sacrifice for Nonet, and just bare the policies of Dell. Dell is a good company and the benefits are good. But, how can I work efficiently if I do not love what I am doing anymore. Yet, I told myself that as long as I am with the company, I will perform. I wanted to be an asset to my team and not a liability. Until the day, I say goodbye..

God bless me.

Ciao! :)

Back to EK

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I hope that I would be able to go back to EK. We are having our team building this month and EK is one of the choices. Most of my teammates would like to have it in Redbox. Some out of time, but I would want it in EK. I love the place. I love the rides. It’s happy to enjoy theme park once in a while.

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Enchanted Kingdom’s location is very relaxing and stress free. :) Of course, I want to enjoy Rapids again and get wet from the river’s splash! :)

We are yet to decide where and hopefully my choice will win the vote.

Ciao! :)

Team Building @ Sierra Madre

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When my boss Dan was promoted as team manager, I was part of his original team, along with Paolo Jose, Rico, Pamela and Paul. I have been working for Dell for almost two years and he has been a Dell tm for just as long. And I have grown to love and care for that team. That’s why, whenever they would have a teambuilding we are still invited to come. I missed to join them in their previous team building but I told myself that I would be joining them on their next. Gladly, Pam was able to make it as well. :)

We went to Sierra Madre Spring Valley resort. It is located in one of the mountains of Sierra Madre mountain ranges. I wasn’t able to check the time when we left Pure Gold, infront of Sta. Lucia East Mall. But, Dex told me that it travel time would be around an hour or two depending on the traffic along Marcos highway.

The place is spectacular. I really loved it. Since, I needed to report to ney that we have arrived in our venue, I asked Pam to accompany hike a nearby mountain so I can send my text message. Oh yeah there is no cell phone signal in there. I was told that there isn’t any nearby cell site. Well, even if tried climbing at a certain height, there isn’t any signal still. Since, the trek is not that clear and there were only two of us, we decided to go down.

I really loved the place. Will all the greens and fresh air. A good binocular with large scopes would be nice to have. :)

I got to meet new people and found new friends. I really miss the company of my old team. I miss having them around. I really missed my boss and my rs. Would you believe that I have not seen my boss for 2 months! Yet we are on the same building and same floor; but different wings though.

I get to enjoy singing in the videoke. Ofcouse, I cannot let the team building pass without enjoying the videoke. I got to sing with my team mates. I miss boss Dan taking the microphone from his agent and singing the song that is currently playing. He never changes. Hehehe! :D

I get to talk to Pam about life and work and anything under the sun. I get to the dance with them. Gosh! It was really something that I would treasure all my life. :)

I was too happy that I get a little scared; scared because we might not be in Dell forever; scared that we might not be able to see each other again. Scared that the kind of team building I had with them, will not happen again. Well, I am just praying that even if the day comes, that we get to leave Dell, we would still find time to have a team building like that.

And I hope that the bond we have as brothers and sisters of team Oneil will always be remembered and valued. God bless Team Oneil! God bless boss Dan and RS Treb!

Ciao! :)

Healthy Thinking: “Man, I am Happy I have a job!”

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I slept late at night for whatever reasons. My shift is 3AM and I need to get up from bed at around 2AM the latest, yet I was still wide awake at 11PM. :( I was praying hard enough that God would bless me with a good sleep so I would be prepared mentally and physically when I go to work.

I took a cab going to work because, I will be late already if I didn’t. God knew that we will not be taking a lot of calls today, because US is celebrating their Memorial Day! :) I took advantage of the avail time to “clean up” my Outlook. I have been out for almost two weeks and my outlook has reached its maximum capacity. While doing the clean up, I bumped into an email sent by one of our coaches, Valerie. Everyday, she sent ”Happy Thoughts” Email. One of the email she sent says;

Sick thinking: “I hate my job!”
Healthy thinking: “Man, I’m happy I have a job!”

Honestly, not all working men and women are happy with their job. Only few have been blessed with a job that they really love doing. I may say that recently, I am feel that I am not happy with what I do anymore. Well, I still love troubleshooting computer issues, but I just don’t want to take in calls anymore. In the last few weeks, I only go to work because I need to not because I want to. :(

When I was advised to have a voice rest for few days, I felt relieved. I guess I was just tired taking in calls for the last seven years! I believe I needed a break. While I was on voice rest, I really felt relieved. I felt like I have been free after many years. :)

But, then to be honest, I missed going to work. Whether I admit it or not, I cannot bear not to have any work for a long time. Aside from the obligations and responsibilities I need to attend to, I miss being at work.

Although, there are really moments (well, many times) that I feel so lazy going to work, I am still thankful for I have blessed with a good paying job. Millions are jobless out there. Millions are thinking where to get money for food, clothing and for shelter. So, I believe, everyday when we  go to work, let us start the day with a healthy thinking. That we should be happy that we have a job.. :)  

Ciao! :)

Price for the hard work!

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My company’s employees would be smiling even when talking to irate customers this Friday. Our hard work for the last fiscal year would be rewarded with many Ninoy and Escoda! :)

I have been with the company for a year and a half now, and this would be the first time that I would be experiencing the incentive bonus plan. I am thankful to my previous manager, Boss Ruwi for rating me fair. I know that I deserve my ratings and I am happy for it. :) I wish I could spend some for vanity and relaxation but I have to set my priorities first. Since, I have been informed of what to receive; I have already allotted my price to the top everyday expenditures of the family. I have also allotted some for my mother’s fare and pocket money when she goes to Antique. I have set aside something for my daughter’s skin test. Oh, well I’ll tell you about it on another article. My mother advised me though to spend a little for myself; something that will encourage and inspire me to work harder. :)

I am not a lavish person and simple things really make me happy already. Being a technical support is kinda stressing. I guess I would give myself a spa treat. :) I need to unwind. I have been checking different spa’s which offers different packages. There are spas that offer full body massages; a dip on their hot tub with fine hot tub covers; and a facial treat! :)

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You bet, everybody in our company has been waiting for Friday patiently. :) It would be like Christmas when Friday comes! :)

Let’s enjoy the fruit of our hard work guys!

Ciao! :)

Shifting Career?

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I will turn a year older this year and yet I feel like I have not been focusing on my career path seriously. I have been working for nearly seven years now and I do not see any growth in my career. Well, I guess the reason is I don’t even know what and which path I wanted to go to. I do not have any solid plans yet as to what I would be doing until I retire.

I had a very nice talk with my friend Mona yesterday. Like me, she’s thinking of shifting a career from the IT world into a totally different one.  I wanted to go back to school and study accountancy. It was my second choice next to Civil Engineering. I don’t think I can still handle Civil Engineering subjects anymore, that’s why I thought of enrolling to Accountancy instead.

I got into the computer career because Computers and IT are very in demand when I stepped into college about 12 years ago. I am the eldest in three siblings and I needed to get a job after college to support my family. Then, I found myself in the Computer Engineering department of PUP. Well, I am glad that I have finished CoE for I am still an Engineer by profession. And, being part of CoE department was like a prestige. :) It has been said that CoE students are PUP’s cream of the crop! :)

Well, my 5-year stay at the said department were really tough years! I got a job right after graduation, and I know that it was God’s gift to me and to my family. I would always be grateful to God for it. :) But now, I don’t see myself retiring in a call center. I am part of a prestigious company and I am a level 2 tech. My work is really stressful. People may think that call center agents have scripts and it is an easy job, well, technical supports are not! I still love what I am doing, though. But, it gets really tiring as day passes by.

Mona and I talked of shifting into a different career but if I have plans of going abroad, then I may need to cultivate and enrich the job I have now. She said that her brother went to Australia and is working as a Chef but he is a CPA. Then, she said that can be a waitress, if the price is right! :) Well, I can push those medical computer carts from one room to another, too if the price is right, why not! :)

Yet seriously, I would like to have a job that would really enjoy and would never get tired doing. I am praying that God would bless me and grant me a job that my heart really desires. I know that it’s time for me to get serious with working. Antoinette’s expenses are getting bigger each day. I know that I need to be serious now and focus on what I really want be doing until the day I started enjoying my pension. :)

God bless me!

Ciao! :)

A Very Tiring Day

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Just got home from the office. It’s the start of the week and I really had a busy day. I have to attend to so many cases. I don’t know why I am getting so much cases everyday. Maybe because I am too good and to gullible to attend to my customer’s issues. Being a customer care and technical support can be very challenging. At the end of the day you wpuld find yourself stuck with so many cases and complains. Yet it is very fulfilling to hear their appreciation when their concern is addressed.

I guess the reason why I get so tired of work is because I am not getting enough help from my support group. Sometimes, I asked myself whether the problem is me or him. Sometimes I really wanted to argue with him, confront him and yell at him. But, I am not that kind of person, in the end I would just find myself crying because of the treatment I receive from him.

Well, I love what I am doing (so far…). I have enough reasons to go to work everyday. I just pray and keep on praying that God would bless me with kind heart and wisdom.

I hope you have a better day than I am. I am praying for a better day tomorrow. God bless uis all!

Ciao! :)

Another day @ Work!

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My day went smoothly at work today. Oh, thank God! Stress from work is normal and I am getting used to it. Anyway, I have been working for how many years now.  Somehow, I have learned how to balance my life. There are really times that, you get tired of working and you just wanted to take a break. Well, that’s exactly why we are entitled with vacation leaves. :) I used most of my vacation leaves before ney left. I really made sure that we’ll be able to spend more time and make the most out of it. He will be away for two years to work overseas. I only got 3 vacation leaves left and I have plotted my remaining leaves already. One will be the day after the barangay fiesta. I have really planned for it because definitely my very “respectful” neighbors will be drinking and singing and playing poker all night ‘til morning. I know that there is nothing we can do for the moment but to be patient. :)

I plotted my other two vacation leaves for my daughter’s birthday. I am not going to throw any party for her. We’ll just eat out and let her play at Tom’s World as much as she wanted. :)

I have learned to appreciate my work especially if I see other people’s work. My work as a customer care, technical support and sales rep all rolled into one, can be very tiring. However, all the hard work and stress will be paid off by a simple thank you and a appreciation from a happy customer. You cannot please all the customers but as long as you are doing, what you need to do and even giving extra effort to help them is something that you can be proud of yourself.

At the end of the day, I still give thanks and praise to God for giving me a good work; for blessing me with talents and for sharing it not only with the people I love and I care for but especially those who are most in need. :)

Ciao! :)

Love the company that provides you Bread and Butter!

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True. However, I believe that it would be more appropriate to love and enjoy the field and the type of work you have chosen. Our team had a brown bag session with our HR Generalist last night. I never thought that Miss Roch would be as gentle as she was last night. She said that the reason my we are holding the brown bag session is because she heard about mass resignation from our team. Personally, I thought of resigning early next year if my tbr would continue to treat me like an idiot. However, our Generalist was able to enlighten us of being part of the company where we at right now. She made me realize not be blinded by the amount of salary being offered but look at the salary and the benefits as a package. She admitted that, there could be a better company than, our company elsewhere. But, before leaving our current employer, check first if the new company will be able to provide growth and development in our career.

I was enlightened with our session with Miss Roch. She made me realized a lot of things. She made me love my work more than before. :) I am looking forward with another brown bag with you Miss Roch.

Ciao! :)

Good Morning Sunshine!!!

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I will be saying good morning sunshine next week. We had a schedule rotation and our team will be on the morning shift. I have been in the graveyard shift for more than a year and I kinda got used to it. :)

It was a mixed emotion when I learned that our team would be in the morning shift already. I’m kinda sad because I will not be able to take advantage of the night differential for more than two months. :( And, I will not be able to see my other friends very often anymore because we’ll be in “scattered” schedules. I would definitely miss my previous team. My boss Oneil then asked me to join their team building. I said, I do not want to go. :( To be honest, I wanted to join and have fun with them because I miss them so much. I miss my friends and the “singing voice” of my boss then. :D But since we’ll be in different shifts and different rest days, I cannot join them anymore. So sad. :(

Well, there is always a positive side in every situation. :D Since I will be reporting to work at 5AM, I will be able to take advantage of sleeping at night. How healthy! I can minimize drinking coffee (I hope! :P ). I will be able to spend more quality time with my daughter and I will be able to do more things than when I’m in the evening shift. :)

I am excited of reporting to work next Tuesday since our new off would be Sunday and Monday. Yet, starting that week, I have to be more thrift, because I know that there would be a cut in my salary since the hours allotted to get the night differential would be less. That’s fine. :)

And, I would definitely be able to update you guys with different things since I will have more time in my hands! :D

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Ciao! :)

Midnight Lunch

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Last Monday was my first day with my new team. Well, I wasn’t able to complete the week yet due to some personal reasons. (Oh, yeah I was absent for 2 days this week :( ). In one of my posts I mentioned what I felt when my previous manager told me that I will be transfered to a new team. Oh I really felt bad about it. I got so attached to my team that I felt so sad when I learned about the transfer. My tl though explained that it is for my career growth. I knew that and I thanked him for that opportunity. :)

Two Fridays ago was my last day of training. While I was in the training room my tl ping me and asked me to join him in lunch. I told him sure but only if he’ll treat me.. hehehe!!! Well, he’s generous enough to treat me in one of the burger cafes inside Eastwood City. I thought that my good friend Mishie told him about what I felt that’s why he asked me to join him over lunch.

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We ate at Stackers Cafe in Eastwood. We talked and laughed with each other. I really enjoyed the company of my tl. I ate chicken strips and fries. :) I really had a good time with him.

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On my first day in my new support, he dropped by my station to check on us and I really appreciate the gesture. He may not say it aloud but he made an assurance that he will always be there for me and for his team. He’s really a pro-employee manager. No wonder he’s a good father and husband, too. I am blessed for having him as my manager during my first months in Dell.

Thanks tl oneil for everything. I will do my best for you to be proud of me. I’ll make up for all my outages. :)

God bless you..

Ciao! :)

Customer and Tech Rep

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Our trainer Kat allowed us to take an hour and a half lunch break (so nice!). I’m taking advantage of this time as I wait for my colleague Judy to eat our lunch. Well, it’s 12:41 AM as I write this article. I mentioned in my team building post that it was my last team building as part of Oneil’s team. About 2 Mondays ago, my TSM was asking other tenured agents to be part of the company’s CSQ team. Agents in that team will handle both technical and customer care issues of the customer. It will be like an 2 in 1 agent. My other teammates then declined the position. When my tsm asked me to be part of it, of course I declined, too. It’s too early for me to be part of the said team. He told me that I have been getting customer commendations and SAT CEs, and so I am fit to be part of it. I tried to decline, but he keeps on asking me. To my irritation, I said yes. I never realize that he will take it seriously. :(

I was absent the following days because my sister, Patty was hospitalized due to bleeding. I informed my team manager that I will not be able to report for work due to her hospitalization. He said ok and told me that, I was one of the agents who will be on training for CSQ. :( I really felt sad about it. I felt like my tsm is driving me away from the team because of my outages. I was really hurt. I even cry. :( I replied to his text and said Ok. I didn’t try to decline anymore, because I already felt that he wanted me out of the team. :( I really felt bad about it. I have nothing against my tsm because he is really nice. He is a very kind person. But, he also needs to protect his team.

I attended our first training day with a heavy heart. I really felt unwanted. Unwanted because, there were other agents who should be in my position instead. :( But, I need to concentrate and listen attentively to my trainer because I need to perform well in my new team.

I was able to share this feeling with my friends in the office, and Mishie told me that my tsm taught that I wanted to be part of CSQ. She said that Oneil felt that I do not want him to be my tsm anymore. :( Well, I guess there had been misunderstanding there. I prayed and I believe that God has a purpose, why this happened. I trust God and I believe that He has better plans for me.

Today is our 5th day of training. Two more days and I will be back on the floor, this time as a Technical and Care representative all rolled into one. :) There are a lot of Care tools that we need to learn. In due time, I know that I will be able to master those tools.

At this point, I have already “moved on” (Hehehe!!!) from the sadness I went through because of the transfer. I am preparing myself to a new challenge. I believe I can do it. I know that I will be an effective Customer Care agent. God is there to help me.

I guess, time will come that I would thank Oneil for this opportunity. :)

Ciao! :)

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