If my memory is right, last Wednesday night was my fifth one on one meeting with my Team Manager. I am glad that I was able to meet the metrics as a dependable technical support. I am happy with my CE score and I know that I am doing my job as a technical support. Although, there are still areas for improvement and I am really doing my best to meet my those targets. I have been doing a lot of thinking lately and weighing things out. Should I stay or should I go? I don’t know yet. I am happy with my job as a technical support. I am learning a lot of things and I feel fulfilled whenever I hear my customer’s happy voices and laughter when I fix their technical problems. It’s just that the sales part of our metrics is giving me second thought of staying. I feel happy whenever I make a sale, because it will help me meet my sales target. But sometimes, it really makes me feel sad that we tend to sacrifice customer’s satisfaction just to meet the target. Even though my boss and my coaches always, imply that CE is still the number 1 focus, that doesn’t sound right when start hearing them shouting and pinging “BENTA BENTA BENTA” or PUSH FOR MORE SALES! Oh my, that really makes me sad. 
I understand the reason behind this. I know that the site’s goal is to be self-funded site. I also understand why our coaches put pressure on us because they too are getting pressures from their bosses. Our coaches are very very helpful and patient especially when we are closing a sale (Thanks so much Mishie! :)).
I am happy with Dell because I am happy with the people around me. I have gained a lot of friends in the company and they are one reason why I am still there. I am praying so hard everyday to God that He will bless me with good sales to meet my daily target. I am praying too that He will always grant me strength and patience. I hope that sooner or later I would be more comfortable creating a need for the customer without sacrificing their good experience with the company.
Well, I should be more diligent in closing sales, otherwise my dear TM will be forced to put me on a “program”. When that happens, then that would be the end of my Dell Story.
Ciao! 
Recent Comments