A Girl’s Notebook :)

He doesn’t know that I am teary eyed as we talk through chat this morning. My former team lead Sir Kamo (whom I fond of calling Dadi K), asked me earlier if I will be resigning from our company soon. I told him that I have plans and that I am currently applying in different companies. He asked me if I have thought about it a couple of times already. I told him that I did think about it many many times. I have been in the company for more than 5 years and I cannot see any “future” there anymore. Well, maybe for some there’s still but not me.

I never been so disoriented about my work. Well, I love my work as a technical support. I guess the current process and policies that our account has made me to be very eager to apply in different companies.  Dadi K said that when I leave, I and Nonet will not have any health cards until I become a regular employee. To be honest, I have little money in the bank and I forget about it because I saved it for Nonet’s schooling. He said that what if she needs to be hospitalized again? Will I be able to shoulder all the expenses? I will not. That’s why I pray to God that she will not get sick anymore.

As Dadi K talk to me through chat, I was really sad and I really wanted to cry. I have earned a lot of good friends from the company. Friends I have been with, for the last six years. Friends whom I can lean on in times of crisis. Friends whom I shared tears and laughters with. Friends who make me go to work everyday. Friends whom I love and treasure. Friends whom I will truly miss when I leave.

But then, though I love my friends very much, there’s a little girl who depends on me. A little girl who is “high maintainance” due to her skin asthma. Someone whom I love very very much.

I told Dadi K that I cannot see any future here. Everyday, I do my best to meet our daily sales target that has a big impact in our kpi grade that has a big impact in our salary. My friend Julius always tease me as the “poorest girl” in the office. That our security personnel’s salary is bigger than mine. Well, there was really a time that it happened.

I am glad that although, I’m no longer part of Dadi Kamo’s team, he still cares for me like a “father” and a very good team leader. Thank you, sir! Well, I am not leaving any soon. I can still stand the pressure that our support requires.

But I always pray to God to guide me in every decision that I’ll make. I know also that He will provide for me.

Ciao!

Today, I learned a very valuable lesson. Being a technical support is not an easy thing to do. It requires a lot of patience. Seriously.

I have been a technical support agent for 6 years now and I belived that I am patient enough to be in this kind of work for that long. Earlier this morning I had call wherein the client has Netgear Cable gateway which is connected to an Apple Time Capsule. He has one IMAC running on wireless that has Internet connectivity through the Time Capsule. He wanted to print from an HP printer which is connected to a Linksys Printserver.  That was really a challenge!

I almost give up on that call. It is because, I cannot find the feature I am looking for in the Time Capsule that will make the configuration of the Linksys printserver easy. Another headache that I had was the remote support tool that I am using keeps on disconnecting. Well, what do you expect from a freeware. We have an official tool to use, but only the 8 team leaders and our 2 supervisors have account setup for it. Well, we are more than 20 in a shift. It was like a first come first serve thing. Meaning, if all the logins are used already, then you really have to use the other tool.

To make the long story short,  I prayed to God to help me finish my call. Well, He answered my prayer and I was able to resolve the problem. He also sent an “angel” to pacify my anger and irritation (because of our utilities) through my team lead, Jennet.

Another incident which tested my patience happened when I went to another company I applied in. I have an exam at 2PM and was asked to go to 22nd floor. It was 10 minutes before 2PM when I arrived there. Then, the receptionist asked me to register on the 31st floor before going to the exam room. I waited for roughly 15 minutes for the elevator to come. There is only elevator which was designed to reach the 31st floor. Alright,  I was able to register and then was asked to go back to 22nd floor. Well, it took around 20 minutes before the elevator came to 31st floor.

When I arrived on 22nd floor, I was just given a briefing and was asked to come back at 4PM for the exam. Whew!

I tried to calm myself and keep my composure.

It had been a long day and I believed I have exerted a lot of patience. Hopefully, tomorrrow I will be able to manage my anger and irritation.

Ciao!

My sister is under a special diet program. I don’t know how she learned about it but, she gave it a try.  It is a 7-day program wherein each day, there is just a specific food/meal she will eat. Last Saturday, she accompanied my mother to the market. She bought vegetables and fruits that she will eat as part of her diet program. Oh, I don’t ask her about her weight because she would ask about my weight back!

I remember that on day 1 she only ate fruits, watermelon and melon. Believe me, that’s the only food she ate for the whole day. Second day if I am not mistaken was baked baby potatoes. Then, 3rd day was 5 pieces of banana, I believed. I think she’s on her 4th day of the said 7-day diet.

My mother encouraged me to undergo the same diet program. Well, I think I will but I don’t want to deprive myself from eating. What I will do is to look for the best weight loss supplements available in the market today!

I’ll update you if Patty’s diet program is a success!

Ciao!